Cookies policy

This statement on cookies was last updated on 13 December 2019 and applies to citizens of the European Union.

1 Introduction

Our website, https://www.ortho-pets.com (hereinafter: “the website”) uses cookies and other related technologies (for simplicity, all these technologies are referred to as “cookies”). Cookies are also placed by third parties engaged by us. In the document below, we inform you about the use of cookies on our website.

2 What is a cookie?

A cookie is a small, simple file sent with the pages of this website and stored by your browser on the hard drive of your computer or other device. The information stored there can be sent back to our servers or to the servers of the third parties concerned during a subsequent visit.

3 What is a script?

A script is a piece of program code used to make our website work properly and interactively. This code is executed on our server or your device.
4 What is a spy pixel?

A web beacon is a small piece of invisible text or image on a website, used to track traffic on a website. To do this, various data about you is stored using web beacons.

5 Consent

When you visit our website for the first time, we will display a pop-up window with an explanation of cookies. As soon as you click on “All Cookies”, you consent to our use of all cookies and extensions as described in the pop-up window and this cookie statement. You can disable the use of cookies on your browser, but please note that our website may no longer function properly.

6 Third parties

We have agreements on the use of cookies with other companies that place cookies. However, we cannot guarantee that these third parties handle your personal data reliably or securely. Some of them, such as Google, are to be regarded as independent data processors within the meaning of the General Data Protection Regulations (GDPR). We recommend that you read the privacy statements of these companies.

7 Cookies

7.1 Technical or functional cookies

Certain cookies ensure that certain parts of the website function correctly and that your preferences as a user are taken into account. By placing functional cookies, we make it easier for you to visit our website. This means that you do not have to enter the same information repeatedly when visiting our website and, for example, the items remain in your shopping basket until you have paid. We may place these cookies without your consent.

7.2 Analytical cookies

We use analytical cookies to optimize the user experience on our website. With these analytical cookies we obtain information about the use of our website. We request your permission to place analytical cookies.

7.3 Advertising cookies

We do not use advertising cookies on this site.

7.4 Social network buttons

We have included buttons on our website so that Facebook and Instagram can promote web pages (e.g. “Like”, “Save”) or share (e.g. “Tweet”) on social networks such as Facebook and Instagram. These buttons work with pieces of code from Facebook and Instagram themselves. This code places cookies. These social network buttons can also store and process certain information to show you personalized ads.

Please read the privacy statement of these social networks (which may change regularly) to find out what they do with your (personal) data processed using these cookies. The data collected is anonymised as far as possible. Facebook and Instagram are located in the United States.

8 Cookies placed

MailChimp

We use MailChimp for mailing list subscriptions.
Name Retention Function
Objective pending investigation
mailchimp_landing_site
Share

For more information, please read the MailChimpp Privacy Policy.

JetPack

We use JetPack for advertising.
Name Conservation Function
Statistics
tk_tc session Store the user’s usage history
Share

For more information, please read the JetPac Privacy Policy.

WooCommerce

We use WooCommerce to manage the online store.
Name Conservation Function
Functional
woocommerce_items_in_cart session
woocommerce_cart_hash 1 day Store items in the shop cart
wp_woocommerce_session_* session Store actions performed by users on the website
wc_cart_hash_* session Store items in the shopping cart
wc_cart_created session Store actions performed by users on the website
wc_fragments_* persistent
Share

This data is not shared with third parties.

Google Fonts

We use Google Fonts to display web fonts.
Name Conservation Function
Marketing / Follow-up
Google Fonts API none Request user’s IP address
Share

For more information, please read the Google Fonts Privacy Policy.

YouTube

We use YouTube to post videos.
Name Conservation Function
Statistics
PREF 1 year Tracking visits through websites
Share

For more information, please read the YouTub Privacy Policy.

Facebook

We use Facebook to display recent posts and/or social network share buttons.
Name Retention Function
Marketing / Follow-up
actppresence 1 year Manage ad frequency
Share

For more information, please read the Privacy Facebookpolicy.

Miscellaneous

Name Conservation Function
Objective pending investigation
woodmart_cookies_1
Share

This data is not shared with third parties.

9 Your rights regarding personal data

You have the following rights regarding your personal data:

You have the right to know why your personal data is needed, what will happen to it, and how long it will be kept.
Right of access: You have the right to access your personal data that we have knowledge of.
Right of correction: you have the right to complete, correct, have deleted or block your personal data at any time.
If you give us your consent for the processing of your data, you have the right to revoke this consent and to have your personal data deleted.
Right to transfer your data: You have the right to request all your personal data from the person responsible and to transfer them in their entirety to another person responsible.
Right to object: you have the right to object to the processing of your data. We will comply, unless there are certain reasons to justify such processing.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this statement on cookies. If you have a complaint about the way we process your data, we would like to be informed, but you also have the right to send a complaint to the supervisory authorities (data protection authorities, such as the EDPS).

10 Turning cookies on/off and deleting cookies

You can use your Internet browser to automatically or manually delete cookies. You can also specify that certain cookies cannot be placed. Another option is to modify your web browser settings so that you receive a message each time a cookie is placed. For more information about these options, refer to the instructions in the Help section of your browser.

How to configure your browser

Firefox:
1. Open Firefox
2. Press the “Alt” key
3. In the menu at the top of the page click on “Tools” and then “Options”.
4. Select the “Privacy” tab
5. In the drop-down menu to the right of “Retention Rules”, click on “use custom settings for history”.
6. A little further down, uncheck “Accept Cookies”.
7. Save your preferences by clicking “OK”.

Internet Explorer :
1. Open Internet Explorer
2. 2. From the Tools menu, select Internet Options.
3. Click on the “Privacy” tab.
4. Click on “Advanced” and uncheck “Accept”.
5. Save your preferences by clicking “OK”.

Google Chrome :
1. Open Google Chrome
2. Click on the tool icon in the menu bar
3. Select “Options”.
4. Click on the “Advanced Options” tab
5. Select “Block all cookies” from the “Cookie settings” drop-down menu.

Safari :
1. Open Safari
2. In the top menu bar, click on “Safari”, then “Preferences”.
3. Select the “Security” icon
4. Next to “Accept Cookies”, check “Never”.
5. If you wish to see the cookies that are already saved on your computer, click on “Show Cookies”.
Please note that our website may not work properly if all cookies are disabled. If you delete cookies from your browser, they will be placed again after your consent when you revisit our websites.

11 Contact Information

If you have any questions and/or comments about our cookie policy and this statement, please contact us using the following contact information:

Website: https://www.ortho-pets.com
E-mail: info@ortho-pets.com