Terms & conditions

The auto-entrepreneur:

Company name: Ortho-pets.

E-mail address: info@ortho-pets.com

General conditions of sale for products sold on www.ortho-pets.com

Date of last update 26/05/2020.

Article 1 – Subject

The present conditions govern sales by the auto-entrepreneur :

hereinafter referred to as the “Seller” of Dog and Cat Products.

Article 2 – Prices

The prices of our products are indicated in euros all taxes included, unless otherwise indicated and excluding handling and shipping costs.

You are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These duties and sums are not the responsibility of the company of the “seller”. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and organisations in your country. We advise you to inquire about these aspects with your local authorities.

All orders, whatever their origin, are payable in euros.

The “seller” reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the tariff in force at the time of the validation of the order and subject to availability.

The products remain the property of the “seller” until full payment of the price.

Attention: as soon as you take physical possession of the products ordered, the risks of loss or damage to the products are transferred to you.

Article 3 – Orders

You can place an order :

On the Internet: www.ortho-pets.com

Contractual information is presented in English, French, Dutch and German, and will be confirmed at the latest at the time of validation of your order.

The “seller” reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received.

Article 4 – Validation of your order

Any order appearing on the website www.ortho-pets.com implies adherence to the present General Conditions. Any order confirmation implies your full and entire adherence to the present General Terms and Conditions of Sale, without exception or reservation.

All the data provided and the recorded confirmation will be worth proof of the transaction.

You declare that you are fully aware of them.

The order confirmation will be worth signature and acceptance of the operations carried out.

A summary of the information of your order and of the present General Conditions will be communicated to you via the e-mail address confirming your order.

Article 5 – Payment

The fact of validating your order implies for you the obligation to pay the price indicated.

The payment of your purchases is made by credit card through the secure Stripe system.

The card is debited at the time of the order.

Article 6 – Withdrawal

You have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify your reasons or pay a penalty.

Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.

The costs of return are your responsibility and the return must be made to our warehouse:

Ortopedia Mascotas
Camino Viejo de Monteagudo 112 local 4
30007 Murcia

In the event of exercising the right of withdrawal, the “seller” will refund the sums paid, within 14 days following notification of your request and via the same means of payment as that used when ordering.


The right of withdrawal does not apply to :

The supply of services fully executed before the end of the withdrawal period and whose execution has begun after prior express agreement of the consumer and express renunciation of his right of withdrawal.
The supply of goods made to the consumer’s specifications or clearly personalised (custom-made goods).
The supply of goods which are liable to deteriorate or expire rapidly.
The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
The supply of goods which, having been delivered and by their nature, are inseparably mixed with other articles ;

Article 7- Availability

Our products are offered as long as they are visible on the www.ortho-pets.com website and within the limit of available stocks. For non-stocked products, our offers are valid subject to availability from our suppliers.
In case of unavailability of a product after placing your order, we will inform you by email. Your order will be automatically cancelled and no bank debit will be made.

In addition, the www.ortho-pets.com website is not intended to sell its products in large quantities. Consequently, the “seller” reserves the right to refuse orders for 50 identical items.

Article 8 – Delivery

The products are delivered to the delivery address indicated during the ordering process, within the period indicated on the order validation page.

In the event of a delay in shipment, an e-mail will be sent to you to inform you of any possible consequences on the delivery time indicated to you.

In accordance with the legal provisions, in the event of late delivery, you benefit from the possibility of cancelling the order under the terms and conditions defined in article L 138-2 of the Consumer Code. If in the meantime you receive the product, we will proceed to reimburse it and the shipping costs under the conditions of article L 138-3 of the Consumer Code.

In the event of deliveries by a carrier, the “seller” cannot be held responsible for late delivery due exclusively to the unavailability of the customer after several proposals for appointments.

Article 9 – Warranty

All our products benefit from the legal guarantee of conformity and the guarantee of hidden defects. In case of non-conformity of a product sold, it may be returned, exchanged or refunded.

All claims, requests for exchange or refund must be made by email within 30 days of delivery.

The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, instructions …). The shipping costs will be refunded to you on the basis of the invoiced price and the return costs will be refunded to you on presentation of supporting documents.

The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.

Article 10 – Liability

The products offered are in conformity with the Spanish legislation in force. The responsibility of the “seller” could not be engaged in case of non-compliance with the legislation of the country where the product is delivered. It is up to you to check with the local authorities the possibilities of importing or using the products or services that you plan to order.

Furthermore, the “seller” cannot be held responsible for damages resulting from the misuse of the purchased product.

Finally, the responsibility of the “seller” cannot be held liable for any inconvenience or damage inherent in the use of the Internet, including a service interruption, external intrusion or the presence of computer viruses.

Article 11 – Applicable law in the event of disputes

The present conditions of sale are subject to Spanish law. In the event of a dispute, the Spanish courts shall have sole jurisdiction.

Article 12 – Intellectual property

All the elements of the site www.ortho-pets.com are and remain the intellectual and exclusive property of the “seller”. No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or sound. Any simple link or hypertext link is strictly forbidden without the express written agreement of the “seller”.

Article 13 – Personal data

The “seller” reserves the right to collect nominative information and personal data about you. They are necessary for the management of your order, as well as to improve the services and information we send you.

They may also be transmitted to companies that contribute to these relations, such as those responsible for the execution of services and orders for their management, execution, processing and payment.

This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.

You have the right to access, rectify and oppose any nominative information and personal data concerning you, directly on the website.

Article 14 – Archiving Proof

The “seller” shall archive purchase orders and invoices on a reliable and durable medium constituting a true copy.

The computerized registers of the “seller” shall be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.

Article 15 – Trading area

The Netherlands, Belgium, Austria, Luxembourg and Germany.

Article 16 – Jurisdiction

The present terms and conditions of online sale are subject to Spanish law. The present conditions cancel and replace the previously applicable conditions. Any dispute relating to these terms and conditions shall be subject to the jurisdiction of the court of Ponferrada.